Complete Computing SW Ltd

Complete Computing SW ltd terms and conditions.

Last Updated 19/3/2007
We recommend that you print and keep a copy of these Terms and Conditions for future reference. To print please press the print icon at the top right of this screen. When the windows appears (choose 'allow popup' if asked), just click print at the top right again.

1. These Terms and Conditions
2. Our Contract
3. Prices and Payment
4. Delivery (delivery charges)
5. Missing, Damaged or Incorrect Orders
6. Cancellations and Returns
7. Data Backup
8. Our Websites
9. Title of goods
10. General

1. These Terms and Conditions
These Terms and Conditions apply to all transactions on this site and though our store. Please read them carefully. They do not affect your statutory rights.
We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above).
Please note that different terms (including prices, delivery charges, delivery times and returns policies) may apply to purchases made in one of our stores.

2. Our Contract
Acceptance of your order and the creation of a legally binding contract between us will only occur when we confirm your order.
Alternatively, we may decline all or part of your order for any reason, in which case our third email will tell you so.
When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks with Halifax Cetelem Limited or other agencies. In particular, we may pass your details to Halifax Cetelem for them to check against certain public and private databases. Halifax Cetelem may keep a record to use in future security checks. This helps to protect you and us against fraudulent transactions.
We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method or suggest that you visit our store. Please note that products, prices and offers in our store may differ.

3. Prices and Payment
All prices and charges on this site are shown in UK pounds sterling. They include VAT, but exclude delivery charges (for details see ‘Delivery’ below). (this does not apply to web hosting services)
The total cost of your order will be the price of the products you order, any additional services you choose (e.g. installation), plus the applicable delivery charge.
Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative or suggest that you visit our store.
We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.
We accept payment by Mastercard, Visa, Delta, Electron, Switch & Solo. Payment is deducted when we process/take your order.

4. Delivery
Delivery must be to the address at which your payment card is registered, which must be in the United Kingdom (this excludes the Channel Islands). All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.
Delivery Charges
We make every effort to keep our delivery charges as low as possible. Our charge depends on the value of your order. You only pay one delivery charge, irrespective of the number of products ordered. You will be informed of this charge before your order is processed.

How we Deliver
Most products are delivered either by courier or by post, depending on their size and value. However, some products, especially larger ones, may be delivered by our own delivery service or by the manufacturer. If this is the case, you will be asked or told about delivery dates as part of the order process. We will notify you which delivery method we will use when we send you a e-mail. Very occasionally different products in the same order may be delivered separately.

Delivery Times
Delivery times are calculated in working days - i.e. Monday to Friday inclusive. If you order after 2.00pm, please calculate your delivery time as if your order had been placed the following working day. In the case of bank holidays, please allow an extra two working days.
Postal and Courier Deliveries, 1 - 3 Working Days
Postal and courier deliveries should arrive within 1 - 3 working days of placing your order ( Please allow up to double during sale periods )
Courier deliveries are usually made between 9am and 5pm. PLEASE REMEMBER most deliveries must be signed for. If you are out when the courier arrives, the courier will leave a card with a contact number for you to call.

IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay. If for any reason the item ordered becomes out of stock we will inform you before your payment is taken.
We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, please check that they have been despatched by using our tracking facility (simply log in and then go to ‘My Account’). If your order is not en route to you, please e-mail us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or telephone 0870 460 9913. In the unlikely event that a product arrives damaged or faulty, please follow the instructions in the delivery documents.

5. Missing, Damaged or Incorrect Orders
We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, please check that they have been despatched by using our tracking facility (simply log in and then go to ‘My Account’). If your order is not en route to you, please e-mail us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or telephone 0870 460 9913. In the unlikely event that a product arrives damaged or faulty, please follow the instructions in the delivery documents.

6. Cancellations and Returns
You can cancel your purchase at any time either before or up to 14 days after delivery by:
returning the product to one of our stores (please bring your receipt with you and the card you paid with, so that it can be credited);

following the “Returns” instructions in your delivery documentation;
e-mailing us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it ;
phoning us on 0870 460 9913;

writing to: After Sales, Complete Computing SW, 43 Old Town, Bideford, Devon, EX39 3BH.
Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. Pre-recorded videotapes, DVDs, CDs, minidiscs and other software must be sealed. Any 'Free Gifts' received with the product must also be returned.
You will receive a full refund, and the cancellation is free of charge provided you return the product to a store, If you choose another method of return, you must bear the carriage costs.
 

We cannot cancel your purchase when:
you return your product to a store without proof of purchase.
There is a contract for services with the product and you have started using the services (this would include, e.g. a mobile phone subscription, but not an extended warranty service agreement);
The seal has been broken on any software including games; or
The goods were a special order to your specification.
Return of Faulty Goods
The following are guidelines. Wherever possible we will respond to your individual circumstances.
If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a prompt repair, exchange or refund. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery.
To qualify for a refund or exchange the product must be:
in otherwise “as new” condition; and

complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging).

Please return the product to a Complete Computing SW store or phone us on 0870 460 9913 (9am to 6pm Monday to Friday, 10am to 5pm Saturday). If a fault occurs while you are abroad, please contact us before you return to the UK.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.

For consumable items (e.g. non-rechargeable batteries, camera films, ink cartridges etc) the guarantee period is three months from delivery.
If a pre-recorded videotape, DVD, CD, minidisc or other software is faulty under guarantee we will happily exchange it for the same title or refund your money.
Any refund due to a fault or other defect will include a refund of the applicable delivery charge. We will also pay for the costs of collecting goods for replacement or refund if they are not taken into a store.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS
 

7. Data Backup
Please ensure that you back up your information before bringing your PC to Complete Computing SW for a repair or upgrade.
We can not accept any responsibility for loss of your data whilst in our possession.
Please try to be precise if and when you require any information to be backed up before we book in / commence work on you PC.
 

8. Our Websites
We, our Group companies and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.
You may not create any link to our websites without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
 

9. Title of goods
All products remain the property of Complete Computing SW until paid for in full.
 

10. General
These terms and conditions and all transactions relating to our company are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
Your data protection rights are set out in our Privacy Policy. Available on request
Additional terms and conditions may apply for prize competitions, pre-release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.
Any other websites to which you link from our site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.